GSM Text/Call Alert Instructions
(V11)
Installation:
Connecting the
dialler to your alarm panel:
The dialler can run off a power supply providing between 8v and 15v, however a 12v supply is recommended. If your alarm has a backup battery, it is a good idea to connect directly to this so it will still operate when the mains power fails. You can then use one of the inputs to monitor the mains supply, but ensure you use a 240v relay as the dialler cannot handle 240v.
Wire colours are referred to below; if your dialler has more than one of the colours specified, you can use either of the wires. Wires of the same colour have the same function, but with different input/output numbers. For example, the two blue wires are Input 2 and Input 4. These can be renamed once the install is complete.
1 Connect the black wire to an earth or ground of the alarm system.
2 Connect the red wire to a permanent 12v supply, which should be fused at 2 amps.
3 If your alarm siren works by switching the positive side of the bell output, connect the blue wire to the positive bell output (must provide 12v when sounding and 0v or “not connected” when silent). Alternatively it can be connected to a NO relay output with 12v connected to the common on the relay. The relay should only switch when the alarm is triggered.
1 If your alarm siren works by switching the negative side of the bell output, connect the white wire to the negative bell output (must either provide 0v when the siren is sounding and be “not connected” when the siren is silent. If your alarm output provides 12v when the alarm is silent, a relay must be used to protect the input. Applying 12v to the negative input will cause the dialler to stop functioning correctly; this is not covered under warranty.
2 The GSM antenna can be stuck onto the inside top of the alarm box, or in low signal areas as high as possible and away from any metal objects. It should be mounted either horizontally or vertically for best results.
3 The box itself should be mounted inside the alarm box if possible to prevent the power being cut by an intruder.
4 Any loose cable should be taken up and taped or cable tied to prevent it from dropping down. Any unused wires should be insulated; they can be cut shorter if required to make the install neater.
5 The green wire (output) can be connected as per the diagram below to operate the output device (e.g. siren or strobe)
Programming:
Please ensure you top up the sim card in the dialler before use, as confirmation text messages are sent to you during the programming process. This can be found either on the dialler itself, on the sim card pack if supplied, or written on the top of these instructions. Please refer to your sim card pack for instructions on topping up.
Sim cards are not registered so some network providers will request that you register the sim before it can be topped up. All sim cards are activated shortly before the product is sent to you.
Vodafone users will have to top up at a cashpoint or by calling 08700776655 the first time the sim card is topped up. Vodafone send a text to the sim card with a security code when topping up online; if your sim card has no credit this will not be forwarded to you, so you cannot top up online the first time.
O2 users will proably find the easiest way to top up is online, please go to www.o2.co.uk and click on the link on the left of the page.
T-Mobile users can find their number on a label stuck to the dialler; the pin and puk codes are not required.
Please read the entire programming section before commencing; if the unit is programmed incorrectly it can cease to operate correctly, and may not respond to future programming text messages. In this case the unit may need to be returned for a complete reset. The unit has a start-up time of around 60 seconds once powered up. This is to allow the sim card to register on the network and to allow time for the sim card memory to be accessible. Once powered up, if there is a number stored in location 0, the dialler will send you a text stating “Initialised”. The unit is then ready to act on incoming text messages and alarm activations. You can send your first programming text message while the unit is powering up, even before you receive the “Initialised” text. If no numbers are stored in the dialler, it will skip the “Initialised” text and go on to read the first text to allow programming.
The first programming text message you should send is to program the number in location 0; this is the number all confirmation text messages will be sent to. Please see section below on how to do this. The dialler takes around 40 seconds to respond to a text message, and will only allow further text messages to be received when the current text has been dealt with.
Before programming, please ensure the sim card in the product has credit, as confirmation text messages are sent to you during the programming process. The product is protected by an 8 digit passcode to ensure only the authorised user can change any settings. The default passcode is 12345678. All text messages sent to the unit must begin with the 8 digit passcode, then a return (to ensure the rest of the text is on the next line in the text message). The return can usually be found in your special characters menu on your mobile phone. Nokia users can press the * button on their phone to bring up their special characters menu. All phone numbers must be 11 digits, and start with a 0; please do not use the international dialling format. Once the number is stored in location 0, programming can be completed in any order so you may wish to program the passcode at the end once you have set up the unit.
To change the
informants (phone numbers to text/call/text&call):
There are 10 spaces which can be programmed if required. These 10 numbers are accessed in numerical order from 0 to 9, and can be mobile or landline telephone numbers. Please ensure you change the “#” on the end of the text message for a number (0-3), and be sure to change the “*” for a number between 0 and 9. After your passcode you must put a “return” to ensure the rest of the text message is on the next line.
Send a text message to the unit as follows:
12345678
*07123456789#
(Where 12345678 is your passcode, and * is the location you wish to program
(from 0-9)).
Location 0 is the main phone number, which should be a mobile number. Confirmation text messages are sent to this number during programming and this is the first number the unit will contact if the alarm is triggered. Confirmation text messages for locations 1-9 will also be sent to the number in location 0.
# should be replaced for a number between 0 and 3 as follows:
0 = Do Nothing
1 = Send a text message only
2 = Call only
3 = Send a text message and call the number
Confirmation text messages will state “Informant Programmed”, and will only be sent to the main user, not the number you have just programmed.
Incorrect text messages will reply “Incorrect Text Format”. Please ensure you have put a “return” at the end of your passcode.
You cannot delete numbers from these locations, so if you wish to stop future dialling you should program each location with 12 zeros as follows:
12345678
*000000000000
(Again ensure to replace the * with a number between 0 and 9)
To check the
signal level on your dialler:
The level of signal the dialler has with the network provider can be checked by sending a text as follows:
12345678
S
(Where 12345678 is your passcode). The dialler will respond with a number between 1 and 32, where 32 is the strongest signal. A nominal signal is 15-19, but can be higher or lower depending on the location of the antenna.
To change the
passcode:
Passcodes must be eight digits and cannot be any longer or shorter. Send a text message to the unit as follows:
12345678
P87654321
(Where 12345678 is the current pass code and 87654321 is the pass code you wish to use in future).
Confirmation text message will state “Passcode changed”
Incorrect passcode text messages will read “Passcode Incorrect”
Turning the alarm
ON and OFF via text message:
Please note this will not physically turn the dialler off; it will just stop the dialling sequence until it is turned on again. This is so the dialler can be used where the trigger may be going off all day, like if the dialler is connected directly to a PIR or door contact switch. Once powered up the alarm will be ON as default. The ON/OFF facility is designed for when the alarm system being used cannot be turned on or off via a keypad or remote etc, for example if the alarm is simply connected to a door switch or other sensor.
Send a text message to the unit as follows:
12345678
ON
Or
12345678
OFF
(Where 12345678 is your pass code)
Confirmation text messages will read “
Turning the output ON and OFF via text message
Output 1 will automatically turn on as soon as the alarm is activated, and can be turned on or off at any time. Outputs 2 and 3 (if your dialler has 3 outputs), can be turned on or off at any time. The best use of the output is obtained by using a relay as shown in the diagram above. Please note output devices will also need to be connected to power as well as the relay to work.
Send a text message to the unit as follows:
12345678
OUT1ON
Or
12345678
OUT1OFF
(Where 12345678 is your pass code)
To change outputs 2 and 3, replace the 1 with a 2 or a 3.
Confirmation text messages will read “Output 1 ON” or “Output 1 OFF” respectively.
Changing the
number of times the dialling sequence is repeated:
The default number programmed already is 1, however you can change this by sending a text message to the unit as follows:
12345678
DIAL*
(Where * is the number of times you wish for the sequence to be repeated, from 0 to 9. If you set this to 0, the dialler will repeat the dialling sequence until the alarm has been reset, but this can be stopped by turning the dialler off as stated above. The dialler will only check for new text messages once a dialling sequence has been completed. Please note if you set the dialling sequence from 1 to 9, the dialler will repeat the sequence that number of times, even if the alarm has been reset. If the alarm is not reset, the dialler will wait until the alarm has been reset before returning to normal operation. During this period no text messages are read or responded to until the alarm has been reset. Please ensure DIAL is in capitals.)
Confirmation text message reads “The number of times the dialling sequence is repeated has been changed”
Programming Text
Messages to be sent:
The dialler has a list of text messages which are sent when inputs are triggered or when outputs change state. These can be re-programmed for any text you require, up to 29 characters. If you require more characters, you can return the dialler to us for us to program the text messages, as we can store the texts with up to 160 characters. The list of current text messages is shown below, next to their locations which you will need for reprogramming:
|
0 |
Alarm
Triggered Input 1 |
|
1 |
Alarm
Triggered Input 2 |
|
2 |
Alarm
Triggered Input 3 |
|
3 |
Alarm
Triggered Input 4 |
|
4 |
Output
1 ON |
|
5 |
Output
2 ON |
|
6 |
Output
3 ON |
|
7 |
Output
1 OFF |
|
8 |
Output
2 OFF |
|
9 |
Output
3 OFF |
To reprogram any of the above texts, send a text to the dialler as follows:
12345678
T*Fire alarm at home
(Where 12345678 is your passcode and * is the location you wish to change)
If the text you send is too long, only the first 29 characters will be saved. The confirmation text message will read “Text Message Programmed”.
Text Message
Forwarding:
Text messages sent to the unit which are not programming text messages will be forwarded to the number stored in location 0. This is done automatically, and cannot be turned off unless you request this before the unit is sent out to you. The dialler will forward text messages whether the dialler is in its ON or OFF state. This function is ideal for receiving top up reminders from your network provider if the network provider sends these reminders. The text message you receive will look like the following:
Forwarded Text Message from
07123456789:
The first 40 characters of the text are displayed here
OR:
Forwarded Text Message from O2:
Thank you for topping up, your balance is now £10
Please note only the first 40 characters of the text message are forwarded.
Testing:
Testing should be carried out after installation, and once at least every three months to keep the sim card active. You should also ensure the sim card has credit at all times, and is topped up every 6 months to keep the sim card active. If the dialler does run out of credit, and a text is due to be sent, it will keep retrying until the text is sent successfully.
Testing should be completed by arming your alarm as normal, then setting the alarm off. A real test is better than a “self test” on the alarm.#
Support:
Your product comes with a 3 year guarantee, and if it is installed by us the installation is also guaranteed for 3 years. If you feel there is a fault or you have programmed the unit incorrectly, please contact us and we will try our best to fix the problem while the product is still installed. Please ensure the unit is powered up as we cannot find out what is happening inside the dialler if it is switched off. We may ask you to reset the unit; to do this remove the fuse and reinsert it after 10 seconds. If our remote recovery fails, we will ask you to return the unit to us. If there is a fault with the product, your return ostage will be refunded.
Miscellaneous:
This product has been tested in various applications over the past few years, and so far all faults we are aware of have been rectified long ago. There are however instances where the dialler may not inform you straight away or at all in the event of an alarm. For example if the dialler has no signal the phone calls will be tried once then the dialler will progress to the next step in the dialling sequence, as only text messages will retry if there is no signal. If the unit has a loss of power during the time the alarm is triggered it cannot inform you of the alarm. If your sim card has no credit, or the sim card has been cut off, the dialler will not inform you. We cannot accept any responsibility for any loss or damage to the site the dialler is installed on if it does not inform you due to technical issues, network problems, or if there is a fault with the dialler. By installing this dialler you agree to the above.
Text messages will retry to send once every three seconds if there is no signal or no credit. It will keep retrying until the message is sent successfully. You may receive the same text message more than once. This is because when you send a text message, the network provider transmitter sends a response to the dialler stating the text message has been received by the network. If this response is corrupted or not received due to a temporary lapse of signal, the dialler will retry to send the text message until it receives this confirmation response. The network does not then wait for a response from the sim card stating that this response has been received, so the dialler will still retry even if the text message has successfully reached the network. In this case the same text message can be sent several times; this is not a fault in the dialler.
During the short period of time the dialler is reading and acting on text messages, the inputs are not scanned. This is because the processor communicates with the modem at high speed, so scanning inputs in the middle of reading text messages would cause data to be lost. Text messages can take up to a minute to be read and dealt with, depending on their length. The longer the text the longer the processing time.